The mad rush came as the cash-strapped company announced a disconnection campaign.
The numbers flocking to WASCO Monday morning so exceeded the holding capacity of the office that management ordered it closed. Customers were determined to pay their bills in order to avoid disconnection, which would cost $100 plus VAT to rectify. It is a cost they do not want to bear. For WASCO, the campaign is one avenue to ensure that revenue owed is collected.
WASCO announced that customers owing on their bills 30 days and more should pay up at the main branches or face disconnection.
Customers in fear of being disconnected formed long queues from payment posts on the inside of the office to the yard outside. Persons quickly became disgruntled in the blazing morning heat.
To alleviate the frustrations management placed chairs on the outside for customers as well as make-shift tents to shade the sun.
The company, noting the chaos on Monday, decided to extend the arrears period from 30 to 60 days.