Victoria Hospital says no one is denied care due to inability to pay

Victoria Hospital says no one is denied care due to inability to pay
Jeanette Hughes, Executive Director of the Victoria Hospital (VH).
Jeanette Hughes, Executive Director of the Victoria Hospital (VH).
Jeanette Hughes, Executive Director of the Victoria Hospital (VH).

PRESS RELEASE – The Victoria Hospital has responded to reports emanating on both social and main stream media which claim that clients of the hospital are denied care due to their inability to pay.

Executive Director of the Victoria Hospital (VH), Jeanette Hughes has categorically denied such claims and highlighted the expressed policy of the hospital.
“Victoria Hospital has two main policies. One to deliver quality care to everyone who comes requesting the care, so therefore we don’t turn down everyone and two to give that care with or without the ability to pay. So we never turn down anybody at Victoria Hospital regardless of their ability to pay.”  Hughes point out.
She stated that persons who access care at VH are normally asked to present their medial exemption card or insurance form or they are asked to pay out of pocket.
“It means therefore that someone who is not able to pay and that person is exempted by the state, that person would be given care and would not have to pay or be asked to pay anything because that person would be exempted.
Persons who have their medical insurance would be required to present their insurance documents.
However, there may be persons who do not have medical insurance and may be required to pay out of pocket.” Hughes stated.
The Executive Director added that the policy at the hospital has not changed. A business office has recently been establish to work with persons and to provide financial counselling on how they can settle their medical expenses.
“We have had instances where persons have brought in their goods for sale and we would buy their produce to offset their bills. We have had instances where persons are unemployed and we have a need for temporary employment and we would actually employ persons on a temporary basis and they would contribute towards their bill.  So Victoria Hospital is definitely about giving service and to work with the clients we serve. And I will categorically deny this, we do not turn away anyone at Victoria Hospital because they are unable to pay.” Hughes reiterated.
She indicated that if anyone has encountered a situation where they have been denied care for whatever reason they can contact her personally at (758) 456-8201 or send an email to [email protected] to share their personal experience. “In Addition persons can actually walk to my office and make an appointment to see me, my secretary is there and I can see that person to have a discussion.”
The Executive Director has also made appealing to clients who feel aggrieved by some action or lack there off at Victoria Hospital to first dialogue with hospital administration to find a solution to their situation.

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  1. They will tend to people with big names and big money,its not just the hospital sector its all over st.lucia it saddens me. I was denied a good education because the principal of a secondary school said that my family could not afford it, he never gave me a chance, i have lived with this though in my head for 40 years. Thanks God i always had a dream to go to the USA there i have lived for 35 years nothing have come in my way as to what i can achieve , some st.lucians think that when they have a position, they can step on you, well we all have to answer to the most high, treat people the way you want to be treated and never forget where you come from. My fellow st. lucians dont give up i am praying for change.


  2. St Lucia has a serious problem - neglecting emergency patients for money? Who the hell are you learning or copying from? Shame on you St Lucia!!!!!!!!!!


  3. This woman is sick in the head. No wonder she works at the hospital, i strongly belive she need to be admitted there for a few days her self or go to la toc. I guess her position and been behind close doors have her going nuts. Please lady examine your brainless head.


  4. Are you kidding meeeeee? The nerve! My dad was denied care until fees for tests were paid...might I add it was an emergency so I left home without my wallet. That was the last thing on my mind...i just wanted to get him to the hospital...Other family members had to pay on my behalf and I had to bring the receipt...and then he was looked after...chewpss ughhhh as I said...ughhhh the nerve!!! When ppl are stressed and panicking in life threatening is the last thing on their mind....


  5. Is this woman for real?!?! Clearly she is out of touch with what really goes on at the front line of primary care at vitoria hospital! As her title says it all!!! Behind the desk and not at the front witnessing, time, and time again, the lame, the sick, being refused medical attention because the fees have not been paid up front!! The nerve of this official!! Get your @#@ss from behind your desk of so called power and observe for yourself the plight of the unfortunate injured or sick who come through Victoria Hospital doors!!!


  6. This is not true. I was unemployed at the time could not pay to have a cast cut off my broken wrist and to see the doctor they said i had to pay first had no money at all not even bus fare walked from ciceron to the vh saw the chief accountant he was horrible he told me to pay i walked away had my cast on for three weeks longer than necessay finally a friend lent me fifty dollars so i could have the cast taken off and a two minute visit to the bone doctor.


  7. This is not the topic, but I really want to say,,
    Why would we want gay education taught in our schools to our kids? That shouldn't even be a topic, God is against that.
    If gay people should be able to do their thing openly, then there should be no crime, killing, stealing, etc should be legal too.
    My opinion, every teacher that's designated for that class should be kidnapped and beaten after every class,, that's real nonesense..
    Think of the future, not only now.


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