LIME, the Caribbean’s leading full-service telecommunications provider, has established yet another service innovation for its customers with the introduction of ‘MyLIME Mobile,’ a new smartphone widget that gives its mobile customers across the region more freedom to access services through LIME’s self-service Interactive Voice Response (IVR) platform.
MyLIME Mobile is designed for use on mobile devices with Android, Apple iOS and BlackBerry operating systems. You can also use it on devices with browsers that support HTML 5. The widget allows LIME postpaid and prepaid customers to access services via their mobile phones and other devices, and also via Facebook.
Postpaid customers can use MyLIME Mobile to view their current bill balance, including charges since their last bill and last payment were made, as well as pay bills securely via credit card. Prepaid customers can use the new service to view their current balance including any bonus credits.
The launch of MyLIME Mobile follows the introduction in October last year of LIME’s enhanced IVR system designed to provide customers with additional self-service options, including bill payments, buying services and prepaid and postpaid balance information. LIME selected VoxGen, a global leader in self-service automation services, as its IVR system manager.
LIME Saint Lucia General Manager, Chris Williams said, “We know that now, more than ever, customers are seeking greater performance and they want to have superfast speed in the palm of their hands, that is on par or supersedes their connections at home or at their place of work. They also want what they want and they want it right away.
This is why we know that MyLIME Mobile will deliver that experience as it puts all that power in their hands. Convenience is a big part of delivering world-class customer service to our customers and our enhanced Interactive Voice Response is the perfect innovation to achieve this.”