SLHTA NEWSLETTER – Serenity Vacations & Tours is indeed elated to share news of its latest service award in announcing its fifth consecutive certificate of excellence, and concomitantly its entry into the TripAdvisorserenity vaca Hall of Fame.
“Being awarded the TripAdvisor Certificate of Excellence five years in a row and inducted into the ‘Hall of Fame’ is a true source of pride for the entire family at Serenity Vacations & Tours Inc. and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said John Mathurin, General Manager at Serenity Vacations & Tours. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
“Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
The company expresses its heartfelt gratitude and salutations to it’s core contributors – Valued Guests and staff for their fealty as it continues to develop its diverse hospitality services.