Serenity at Coconut Bay honored with British Airways Customer Excellence Award

Serenity at Coconut Bay honored with British Airways Customer Excellence Award

(PRESS RELEASE) – Serenity at Coconut Bay, Saint Lucia’s newest award-winning, adults-only luxury all-inclusive, has received a British Airways Customer Excellence Award for 2018.

This award comes from unbiased customer reviews and is designed to showcase the hotels making their guests the happiest, with Serenity at Coconut Bay receiving an impressive overall score of 9.0 out of a possible 10.

“Serenity at Coconut Bay has been recognised by British Airways Holidays customers for providing a high-quality customer experience. We are delighted to inform you that you are one of our highest-rated hotels for 2018,” said Claire Bentley, managing director of British Airways Holidays.

As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays, one of the UK’s leading tour operators, works with Reevoo, an independent and impartial third-party company, to collect reviews from genuine British Airways Holidays customers who are asked to score hotels based on location, service, cleanliness, and sleep quality.

“We are honoured to receive this distinction from British Airways Holidays and thank all of our guests who made this award possible by taking the time to share their insights,” says Mark Adams, CEO of Serenity at Coconut Bay. “Our dedicated staff strive to exceed our personalized service standards and our guests’ expectations in every aspect of the Serenity experience. This recognition is a testament to their hard work and consistent delivery of exceptional service.”

Serenity at Coconut Bay’s personalized experiences include intuitive butler service, in-suite dining, and expansive suites featuring private plunge pools designed to surround guests with the feel of natural Saint Lucia.

For guests ready to explore the sun and sand, Serenity creates the ultimate sunbathing indulgence with signature private cabanas and pampering services at its award-winning pool and mile-long beach.

For more information call 758-459-6068, email [email protected] or visit Follow us @SerenityAtCoconutBay on Facebook and @SerenityAtCbay on Instagram and Twitter.

About Serenity at Coconut Bay

Saint Lucia’s new luxury all-suite Serenity at Coconut Bay is a personalized adults-only, all-inclusive vacation experience located just minutes from Hewanorra International Airport. This private enclave of 36 spacious suites is designed for the utmost in comfort and privacy. All suites feature plunge pools, custom made mahogany king beds, oversized soaking tubs and separate rain showers in en-suite bathrooms. In addition to extensive butler services, amenities include in-suite gourmet dining and 24-hour room service, fully stocked and personalized wet bars, private in-suite check-in and check-out, Bose entertainment centres, Molton Brown toiletries, bathrobes and slippers, nightly turndown service and complimentary Wi-Fi. Unlimited reservation-free dining, wine and premium spirits are part of the Serenity all-inclusive experience as well as butler and wait service at the Serenity Pool, dining at the Greathouse Restaurant and full access to the award-winning Coconut Bay Beach Resort & Spa. Serenity is the recipient of the 2018 Caribbean Wedding Industry Award for Caribbean Bridal Suite of the Year, 2018 British Airways Customer Excellence Award, the Travel Weekly Magazine 2018 Silver Magellan Award for Pool Design and the 2017 Silver Magellan Award for Room Design, a 2018 USA Today 10Best award winner for Best Caribbean Resort and chosen as one of the “Best pools in the Caribbean, 2018 edition” at USA TODAY Travel. For more information visit


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