Telecoms Minister concerned about LIME’s decision to implement new charges

28
Telecoms Minister concerned about LIME’s decision to implement new charges
Dr. Fletcher.
Dr. Fletcher.

PRESS RELEASE – Saint Lucia’s Minister with responsibility for telecommunications, Hon. Dr. James Fletcher, has written to the telecommunications company LIME expressing serious concerns over a decision by LIME to charge customers $6.18 monthly, as of 1st January 2015, for printed copies of their bills.

Minister Fletcher, in his letter to LIME states “this decision by LIME will disadvantage a large segment of our population who use LIME as a service provider but do not have access to internet services, either through mobile or fixed broadband”.

Saint Lucia’s telecommunications minister indicated that in a country where broadband penetration was less than 20% and in some communities like Canaries as low as 13.2%, LIME’s pronouncement will place the bulk of its Saint Lucian customers at a severe financial disadvantage.

Dr. Fletcher’s 19th November, 2014 letter to LIME, which was copied to the Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) and the Chairman of Saint Lucia’s National Telecommunications Regulatory Commission (NTRC), strongly encouraged LIME to revisit its decision to charge customers who opt for a printed, posted monthly bill and to not proceed in this direction at this time.

Hon. Dr. James Fletcher, who also has responsibility for Public Service, Sustainable Development, Energy, Science and Technology, recommended that while LIME should, by all means, “encourage its customers to use the e-billing service; it should not penalize the large numbers who are not able to avail themselves of this option”.

(0)(0)

No posts to display

28 COMMENTS

  1. I believe that we are prepared to fight LIME on this one! There is no way someone should pay to have a billed prepared and sent out at an exorbitant amount. This is ludicrous.

    I am not certain what sort of management LIME has but seriously if you are trying to "dig a hole" in our pockets to heal your wounds which appears like you are desperate to make some profits since you are suffering a loss right now we are no longer idiots left in the dark. St Lucians are becoming knowledgeable and we are not going to let you take advantage of us anymore!!!

    (0)(0)

  2. Do you remember cable and wireless, and isn't this the same company under Compton who raid us for calls as international also when people had to put lock box on their phone, What I say is that we need two more companies to bring in competition.

    (0)(0)

  3. "Non issue" what if this bill becomes a subject of litigation would lime go to court with a paper copy then charge the customer?

    Although Dr. Fletcher and his crew are just as unsympathetic as LIME. They have raised everything and applied charges to anything.

    Meanwhile his government has highjacked the local Consumer Association. Has anyone heard "Inch" come on television or radio recently to defend the rights of consumers? If you think is a hoax then go check to see if he is in office at any given time. In fact he has been busy responding to every statement that Mary Isacc issues in representation of her members. A clear indication that Mr Monrose may be out of state so cannot challenge Isacc's statements. Therefore it seems that 'inch' has assumed the mantle of defending the indefensible. After all Civil Servants are consumers and represent a significant portion of our tax base.

    Rememeber the days of Andrew Antoine, where this man used to be on the airwaves daily educating consumers on their rights? It's a far cry from someone promising 'Consumer Rights Legislation' on the basis that he is closer to an administration which has not materialized from almost 3 years. All civil society groups including Unions are being highjacked by politicians.

    (0)(0)

  4. THATS JUST THE BEGINNING. customers are already paying monthly installments for shitty service, now we have to pay for printed copies of our bills. things just start popping up... St Lucians brace you'll selves for more cost.. EVERY THING GONE UP UP UP.

    (0)(0)

  5. Here's what Lime says:
    We have a monthly billing period and a bill will be prepared in respect of Your account every month. As agreed between You and Us, or as otherwise stipulated by Us, Your bill will either be mailed to You or made accessible to You via electronic means (email or e-billing) or Our customer portal.

    For service charges the bill will be for the month to come (i.e. in advance). For usage charges it will be for calls made in the month that has just passed and for any calls made at any earlier time if they have not previously been charged or paid for.

    We can change the billing period or We may agree with You a different billing period, at Our discretion, and We will inform You in writing thirty (30) days before any changes take effect.

    Can we HOLD LIME ACCOUNTABLE for this????????

    (0)(0)

  6. LIME HAS TERMS AND CONDITIONS. One of them says that they will send you a bill by mail, email or otherwise. Why is no one referring to the FINE print????

    (0)(0)

  7. LIME... Give them a little more time and we will b treated way worst. That company has keep us back and in the dark and now they r back they soon well b claming what the poor ppl owed them and couldn't play. I hate lime and I will b moving 2 spectra.

    (0)(0)

    • Dr. Fletcher is only "concern' about the issue for now , he has not said he is not in favor of it and as Mr.Minister for telecom he would do what ever it takes to prevent those charges to be implemented on the poor people of st.luica but am not surprising his administration has done their fair share of adding charges to the poor ppl of st.luica what more can you do Doc . than been concern ... Pa pi chow and surprice you actually have feeling to be concern....

      (0)(0)

  8. Uhhhhhhhhh,I have to pay you for you to tell me how much money I owe you so I can pay you again? $6.18, what kind of paper and ink lime using to print dem bills, juz now lime will want to make lucians pay for staples,staplers and the person that stapling the paper together, smh, I rather leave lime than pay theat $6.18.....

    (0)(0)

  9. Will Dr. Fletcher make a difference after the fact? Or just hot air as usual? Making a statement because it's expected of him as the minister for telecommunications.
    So much money per customer- this is unfair and too much. I know for a fact, Lime won't be make $6.18 more off me. I will either let them know I don't require paper bills or choose ebilling.

    (0)(0)

  10. Exploitation.............the economy not getting any better, salaries not increasing but service providers imposing all sorts of new charges.....rubbish

    (0)(0)

    • I totally agree with you darks! This is utter rubbish! That $6.18 will stay in my pocket whilst i view my bill online.

      (0)(0)

  11. This is a non-issue and is easily remedied by applying the fee only to persons who have LIME internet but elect to receive paper bills. If a person is signed up for internet or mobile broadband, which is what will be paid, the question of "broadband penetration" is not relevant.

    Phone only customers who have broadband/internet with other providers can be encouraged to go paperless or switch and bundle. As bad as post-offices are with bill delivery, many don't wait and will call service numbers for their balance anyway. Can't wait for Lucelec to go paperless!

    (0)(0)

    • why is this a non-issue? my Mother does not have internet yet, she received a letter from Lime informing her there will be a charge of $6.18 monthly for paper bills.
      my Mother is in that group of people who does not use the internet, does not understand "viewing your bill on line"
      tell me how is this a non-issue?

      (0)(0)

      • By applying the charge to LIME internet customers only; obviously these people are online and can receive an email telling them that a bill is available. Payment options include the LIME site, online banking or in person.

        If, like your mom, a person only has telephone service, they should not be charged - simple. Unless of course, LIME can prove that they can send an electronic bill over a landline.

        (0)(0)

        • What is an issue is that the minister needs to sound more like a legislator and less like a consumer. His statement boils down to saying "here are the key reasons this charge is a bad idea; let's wait and see if LIME does the right thing".

          Instead, the minister, other legislators, ECTEL and consumer rights groups need to say to LIME, "go ahead and run your company how you want, but these are your limitations:

          LIME cannot demand that a consumer use a medium where it is not the provider i.e. if a consumer does not have LIME internet, LIME cannot restrict them to an e-Bill

          Where LIME does provide internet, it is within its right to switch to electronic billing. If a consumer requires a paper bill, that becomes a service that LIME may charge for - no different to paying for a printed statement from the banks.

          These are just 2 ways to safeguard consumer interests. I'm sure there are more. And yes, I am looking at our officials can make this a non-issue by putting the pressure back on LIME to meet legal criteria or back off.

          (0)(0)

          • I think you missed out on the most important group . . . The people. The people would have the most power because that is on whose back they (LIME) make their money.

            Don't believe me? Well, remember when they tried to charge us for incoming calls to cell phones? Why did they change? Because the people said "We are not paying that!" This affected their bottom line and they recanted.

            (0)(0)

  12. Lime overpaid columbus and is our backs they want to break.St.lucians lets say no to that.For me to know how much i owe for the service you provide i have to pay to get my bill.Rubbish!

    (0)(0)

    • Sorry "Bambi", in a rush to "faved and fanned" your comment, accidentally, I hit the dislike button. Very true, your analysis of this whole transactions!!

      (0)(0)

  13. YOU ALL TALKING A SET OF SHITT,YOU ARE THE ONE RESPONSIBLE FOR THIS DEPARTMENT YOU SHOULD HAVE HAD YOUR NOSE IN THERE INSTEAD OF COMENTING ON ALL OTHER THINGS THAT DOES NOT CONCERN YOU.PEOPLE FELL YOU ARE THE PM.NOW YOU COMING OUT AND BLOW HOT AIR AFTER THE DEAL IS SEAL.YOU GUYS TAKE EVERYTHING LIGHTLY NO INTEREST ATOL AND WHEN IT IS A DONE DEAL YOU MAKE NOISE.STOP IT NOW.I WANT TO KNOW WHO ARE YOU TO DO ANYTHING ABOUT IT.MONEY TALKS AND BULLSHIT WALKS.

    (0)(0)

Comments are closed.