Saint Lucians urged to return Samsung Galaxy Note 7 handsets

By SNO Staff

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Guillaume Simon

Guillaume Simon

The Consumer Affairs Department of the Ministry of Commerce is advising Saint Lucians who own a Samsung Galaxy Note 7 cellular phone to have it returned to the place of purchase.

Director of the Consumer Affairs Department Guillaume Simon has said that his department will continue to monitor the import and sale of that product, explaining that persons can also return the item to the department.

“We are asking that if anyone has a Samsung Galaxy Note 7 (S) they can contact the Consumer Affairs Department in terms of adhering to the recall procedure,” he told HTS NewsForce on Tuesday.

However, the the Saint Lucia Bureau of Standards has noted that it does not have the authority to conduct market surveillance on retailers of the Samsung Galaxy Note 7 and other mobile devices.

Samsung voluntarily recalled its Galaxy Note 7 phone when some buyers noticed a major battery flaw that caused the phone to explode and sometimes burst into flames, damaging property and leaking dangerous chemicals.

Certain airlines are blocking use of the phone onboard planes as well, including Caribbean Airlines.

Although Samsung says a small number of devices experienced a problem — initially 35 of an estimated 2.5 million made — the nightmare keeps worsening with new reports of explosions.

Since Samsung announced the recall, more than $10 billion has been wiped off the company’s market value.

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2 comments

  1. It's a shame that the outlrts who sell these handsets did not see the need to put out such an advisory
    Smh
    All they seem to care about is making money with little regards to the consumer.

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