PM provides alternative numbers as 311 ‘flooded with calls, experiencing challenges’

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Prime Minister Allen Chastanet

Below is a statement from the official Facebook page of Prime Minister Allen Chastanet

Last evening, I announced a 24-hour curfew from April 1st – 7th April 2020. The National Emergency Management Organisation (NEMO) is the leading unit for the provision of relief packages to the vulnerable islandwide and has indicated that over the next 24 to 48 hours this will commence.

At this time, the Government of Saint Lucia notes that the “311” hotline for COVID-19 information and for providing information to NEMO for relief packages is being flooded with calls and experiencing challenges. A team from FLOW is actively working on restoring the lines and rectifying this issue.

The public is hereby advised that other numbers have been made available for any COVID-19 related health concerns or issues. Please note that these numbers are to be used when one feels unwell and will receive a “Tele-Triage Service” the medical personnel will then advise on actions moving forward based on the virtual assessment.

See the numbers below: 


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  1. John Public👤

    Lol..this is starting to become a mockery!..almost like someone dodging responsibility...everyone of those #,s requires credit on your phone whilst every available outlet to purchase credit is closed....i'm kinda ignorant of a tele triage service...does that mean free calls?


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