LIME says it has successfully restored telecommunications services to all the affected communities in Saint Lucia that experienced service interruption caused by the passage of a severe weather system on Christmas Eve.
Approximately 20 per cent of LIME’s infrastructure, primarily in the south of the island, was affected.
All of the company’s underground fibre and equipment have now been fully repaired and are functioning normally, LIME said.
“Immediately after the rain subsided, engineers and technicians were deployed to commence restoration work. The technicians had to repair several broken underground fibre rings and cables in areas that suffered landslides and flooding. They also had to negotiate roads that were damaged and inundated by flood waters,” the company said.
“It was a challenging time. The most problematic areas were Soufriere, Choiseul, Dennery, Mabouya and Micoud, where our crews had difficulty in accessing the sites of the antennas to effect the necessary realignment, and areas where damaged fibre cables had caused some disruption in service.”
LIME said additionally, some equipment was affected by the absence of electric power.
Customers who continue to experience service interruptions or fallen cables and broken poles are advised to call 211.