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LIME’s network systems held up admirably during the passage of Tropical Storm Chantal.
So says LIME Saint Lucia General Manager, Chris Williams following an assessment of the company’s network performance in the wake of the storm.
Chris said the company’s landline and mobile networks emerged from the passage of Chantal in good shape. LIME’S landline, Internet and LIME TV services remained uninterrupted.
To demonstrate its confidence in the reliability of its mobile network, LIME turned up its 4G cell sites ahead of the storm, days before they were scheduled to go live with full optimisation, in order to give customers, emergency responders and event management officials new avenues to communicate more quickly in the impending crisis.
On 1 July LIME became the first to introduce 4G technology to Saint Lucia by creating an Experience Centre at the Baywalk Mall, which provided an opportunity for the public to ‘test drive’ their 4G service, now the fastest network on the island.
“From all reports our networks and services once again proved their resiliency and reliability and performed for our customers before, during and after the storm, whether it was to communicate locally or internationally or just to check up on friends and family,” said Chris.
“LIME’s entire network infrastructure, including our mobile, fixed line cable TV and broadband networks are all operational and intact. Our 4G customers now have the added and potentially lifesaving resource of super-fast mobile service, which allows them to do much more, including instant messaging, storm tracking apps and global positioning, all of which proved to be very essential during the passage of the storm, ” Chris added.
He said the company is especially proud of its new 1000 Anywhere SMS offer which allows prepaid mobile customers to enjoy 1000 free text messages to any network in Saint Lucia and in 25 Caribbean territories. Customers can dial *130*1# from their prepaid handsets to take advantage of the offer, which is free until 1 September.
“I also want to commend our Networks team for their excellent work in preparing for the storm, and our local Crisis Management Team for the very active role it played in coordinating all aspects of our preparedness and response, demonstrating in no uncertain terms that LIME can deliver for Saint Lucia. We are now in the most active part of the Hurricane Season, evidenced by the number of active severe weather systems that are expected this year, and we at LIME continue to be vigilant and ask our customers to do the same,” Chris concluded.