LIAT’s operations continue to be affected by numerous challenges

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LIAT’s operations continue to be affected by numerous challenges
A LIAT aircraft
A LIAT aircraft

LIAT wishes to advise that its operations continue to be affected by numerous challenges throughout its network.

The Company is currently modernizing its fleet by replacing all of its Dash 8 Aircraft with ATR Aircraft. During this transition, LIAT continues to operate its scheduled passenger and cargo service and carry out scheduled and unscheduled maintenance on its entire fleet of aircraft including the Dash 8 and new ATR 72.

LIAT is also responding to traditionally high demand during the summer peak. This combination of factors has resulted in significant challenges for the company exacerbated by the grounding of one of the company’s new ATR aircraft in Barbados yesterday as a result of a technical issue.

LIAT’s Maintenance Department has advised that the grounded ATR aircraft is likely to remain out of service for the remainder of this week as the matter is being addressed.

The technical issue concerns a higher than normal oil consumption. The safety of our passengers and crew is of paramount importance and as such the Aircraft will only be returned to service after the issue is resolved.

Meanwhile, the challenges being faced by the company have been further exacerbated by recent station staff issues in Dominica and Barbados.

While the company is doing everything to minimise the effects on its customers, they are being advised that for the coming days further disruptions to the schedule are likely to take place.

LIAT will continue to make every effort to mitigate the disruptions. We will also continue to issue timely, informative and up-to-date Passenger Communication Advisories at all stations; through our web siteliat.com; LIAT Facebook and the media; and directly to our customers where contact information has been provided.

The company regrets and would like to sincerely apologise for the inconvenience to its customers as a result of the current challenges. We are doing all we can and we will provide open and honest communication to you while we seek to normalize the situation for our valued customers by providing the care and support that you deserve.

For further information customers are advised to contact – from Antigua – 1-268-480-5582; toll free from the rest of the Caribbean – 1-888-844-5428 and from Puerto Rico and the US Virgin Islands – 1-866-549-5428.

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3 COMMENTS

  1. I could not agree with you more, Lucian to the bone. As If LIAT not leaving luggage behind routinely was not enough, now they are leaving passengers stranded and having to overnight in destinations no more than 1/2 to 1 hour away from their homes. Passengers are missing connecting flights to London and all. Others travelling from BIM to Dominica taking two days to complete their journey. A friend of mine recently took 17 hours to travel from St Kitts to St. Lucia. She had three meals at LIAT's expense LIAT executives have made a hash of things cutting flights and having to spend more money putting up travelers in hotels and feeding them. Perhaps that explains in part the high cost of intra-regional travel. We need to boycott LIAT if they cannot provide the services required. We need to invest in safe, efficient sea transportation if the region with its interdependent islands is to survive through this morass. RICHARD BRANSON where you??? VIRGIN CARIBBEAN to the rescue!!!

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  2. Only now. After all of the disastrous customer service and the huge cost to them they have now done the cart before the horse and now informing passengers. LIAT take a damn hike. The complacency and lack of respect for people continues to plague our societies. We adore mediocrity in the Caribbean and LIAT is most certainly granting us a favor because we have no other choice. Ralph Gonzalves and his other shareholders see nothing wrong in what is happening now and endorses more loans for LIAT. Jean Holder comes and insults our intelligence by letting us know months after the fact, about their ineptitude and lack of vision. He makes no apologies about the current situation and only affirms that we the traveling public are in for more woes and misery in the coming days. What a lack of foresight and vision among leaders in this region. THEY ALL SUCK!!!!

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    • Couldn't agree with you more "Lucian to the bone". As if it were not enough that LIAT was leaving luggage behind routinely, now they are leaving passengers stranded for up to two days at a time, in destinations no more than 1/ to 1 hour away from home. Passengers are missing connecting flights to London, taking two days to get from Barbados to Dominica and recently a friend took 17 hours to get from St. Kitts to St. Lucia and had three meals at LIAT's expense; probably explains the high fares too due to this unbelievable inefficiency. We need to turn to more viable alternatives if LIAT does not completely ruin our tenuous tourist trade in these island. RICHARD BRANSON where are you??VIRGIN Caribbean to the rescue**!!!

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