LIAT reiterates commitment to the region

By LIAT

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Chief Executive of LIAT, Julie Reifer-Jones

(PRESS RELEASE) – LIAT, The Caribbean Airline, remains committed to serving the region and its needs.

This statement comes from Chief Executive Officer, Julie Reifer- Jones as she reiterated the airline’s position for 2018.

Mrs. Jones noted that despite the major challenges from the recent hurricane season, the airline continues to provide a vital service in connecting the region. She stated that there was improvement in the airline’s On-Time Performance in 2017.

“We recognised that there was a major need to work towards improving our On-Time Performance so our passengers could get to their destinations on time.” The airline recorded On Time Performance of 68% in 2017 which was a major improvement over the 2016 figure of 49%. She noted that performance in January 2018 was 81%. “This means that today at LIAT, most flights are on time. LIAT continues to work towards the industry standard of 85% and this is one of our highest priorities.”

The Chief Executive Officer also noted that the airline industry is very challenging and from time to time, operational issues especially aircraft technical issues will occur and may result in delays and cancellations. She indicated that the complex nature of LIAT’s network presents challenges as aircraft perform several flights daily and any delays can have a knock-on effect in the network. The CEO pointed out that safety is the major priority at LIAT and as such the airline values getting its crew and passengers to their destinations safely.

Mrs. Jones acknowledged the need for improvement in LIAT’s customer service and communication with passengers when there are delays. She advised that a Customer Service Programme is ongoing across the network. “The company will this year be continuously training in all areas of the operations so that passengers can receive a great LIAT experience from our staff.” she stated.

The airline is currently working to return flights to pre-hurricane levels in affected territories across the region.

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This article was posted in its entirety as received by stlucianewsonline.com. This media house does not correct any spelling or grammatical error within press releases and commentaries. The views expressed therein are not necessarily those of stlucianewsonline.com, its sponsors or advertisers.

2 comments

  1. LIAT is consistently inconsistent. Its propagandist pronouncements do not ever match or translate into reality in the living experiences of its suffering customers.

    LIAT's management must be living in an alternative universe.

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  2. Who but hapless individuals with little or no choice would LIAT be committed to, in this day and age of Customer Related Marketing. We are trapped by visionless politicians in pursuit of easy pensions, their wallets and a secure political future for themselves and lackeys. The ordinary man in the street is a price taker with no other choice but poor service. This statement is so darn well self-serving.

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