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Letter writer Sharon Frederick asked to contact St. Jude Hospital

By St. Jude Hospital

Letter-007Dear Sharon Frederick: St Jude Hospital is aware of your letter posted on St Lucia News Online and dated February 14, 2017 regarding concerns about the service at our hospital. We are sorry to learn of the experience of your parents.

St Jude Hospital takes our responsibility to providing the best possible care to our patients very seriously and actively encourages feedback from patients, their families, as well as members of the public. We would like more information in order to investigate further.

As such, we would like you to contact the Office of the Chief Executive Officer anytime during the hours of 8AM – 4PM Monday to Friday at telephone numbers 459-6715 or 459-6716.

Again, thank you for bringing your concerns to our attention. We welcome all patient feedback as this helps to provide insight into the service we provide and guides the improvements that we make.

(21)(0)
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15 comments

  1. I've had similar issues with that hospital. There's no sense of urgency there and some of the doctors act like they're doing you a favor.

    (0)(0)
  2. Hmmm, I hope they respond just as speedily to complaints that are not posted for the world to see.

    (1)(0)
  3. Remember that the hospital is actually a football stadium. It is not a hundred percent hospital.

    (2)(3)
  4. How many more did not write letters and did not make it to the news headlines? Until I see real change to me this is just more of the same. I have ZERO confidence until I see real actions toward change. We have seen this before, talk, talk, talk.

    (1)(0)
  5. Spin, spin, spin.

    (0)(0)
  6. I do believe it has a lot to do with the fact that st. Jude has new board members and that they got rid of the CEO. The next step is to get rid of the HR manager in order for staff to feel motivated in they'er jobs once again. Also patients who are treated unfairly whether admitted, in ER or day clinic should make it a point to complain but are frightened to do so for fear of the come-back from staff. This is so sad. As a former patient I was treated very well and did not have a bad word to say about the doctors and nurses, but then again I was one of the luckily ones.

    (0)(0)
    • How do you know that you were just a lucky one and it's not a case where the bad experiences were anomalies? Shouldn't you make a judgment based on your own experience rather what what other people say? #JustSaying

      (2)(0)
    • Before the H.R. manager came they were lazy and after she leaves they will still be insensitive to the needs of patients.

      (0)(1)
  7. Oh I believe dat...It's time wen things happen we take these measures mun...I bet u if she didn't do such she wud hav to be walking up n down...Sad eh....Let us walk talk n unite for what is right on the part of our safety education and health care and for our children..

    (2)(0)
  8. ST JUDE is in need of a top re shuffle. No need to elaborate.

    (3)(0)
  9. Will VH be sending a similar response in light of the complaints against them? Hell no.

    (1)(0)
  10. I have renewed confidence that there may be a chance for improvement at St. Jude Hospital, after the swift response that this letter was given. This is an example of "why we should always have a glimmer of HOPE" and think positive.
    I wish that this family, and all other families who at some point need to interact with St. Jude Hospital, will feel confident in the administration. Victoria Hospital should take notice.

    (19)(1)
  11. Wow. That's some positive news. St Lucia don't like commenting on positive news. Typical

    (11)(0)
  12. Congratulations st. Jude's on your reply to the letter writer. It appears that there is something different and classy at St. Jude's. Is it the new chairman and his board ?

    (15)(2)
  13. ohhh so thats how its done they have to write letters and post it on media to embarrass yall to get your attention

    (10)(16)

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