LIAT has done it again.
In our concerns for what we deem the betterment for our Caribbean people and visitors alike we expect nothing but the best.
Well… this is what we hope for especially when it comes to travelling in the Caribbean. LIAT, in 2014, has done a fantastic job of upgrading their planes and I must commend them for that, but the service being offered is still as horrible as it were in 2013, 2012 and further down the line.
We left Dominica at a very early time for which we complimented LIAT on their early arrival and timely departure out of Dominica for the first leg of our flight. We arrived five minutes earlier than scheduled to Antigua and everything seemed to be going fine. However, things took a downward spiral when we were scheduled to leave Antigua for St. Maarteen where would have our connecting flights to our destinations. To even think that anything could possibly go wrong would mean that we’d have enough time to at least make it for our scheduled flights, but sadly to say five hours of difference was not adequate enough.
We (Dominicans, St. Lucians as well as foreigners) were scheduled to leave at 10:30 a.m. to arrive into St. Maarteen at 11:15 a.m. Instead, we left the airport, went to the runway to take the flight, then had to return to the airport. This is after we waited about an hour on the plane where everyone was seated and on time.
The pilot claimed that they were waiting for someone. Back at the airport, we had to wait until 1 p.m. to get back on the lane. No one knew why.
We arrived in St. Maarteen an hour and 15 minutes which indicated that some passengers had already missed their 2:45 p.m. flight. Those for the 3:25 p.m. flight were next on the agenda. To make matters worst, all flight personnel were there except LIAT members. Our baggage still hadn’t reached nor was the baggage claim machinery in motion for quite some time.
I had to go to the WINAIR counter to ask them what should we do. We were told to rush to our connecting flight terminals to check in and that we did, only to find out that they were already closed, since they close an hour before the flight (and we were 20 minutes into that hour.
We then had to rebook and pay for our connecting flight for the next day since LIAT does not deal with certain airlines anymore. We were placed in a hotel, but the mere fact that so much was lost because of LIAT and its unprofessional attitude towards its customers, bore a serious burden.
Something must be done, something has to be done before LIAT continues to ruin the experiences of so many individuals while causing them to spend more money than they catered to or should not have spent in the first place.
Great plane, horrible service. Something needs be done. This is a video of the commentary of what took place.