KM2 employee responds after co-workers fall sick

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KM2 employee responds after co-workers fall sick
A sick employee being assisted at Victoria Hospital

Editor’s note: Below is a statement from an employee of call centre KM2 Solutions, based in Union. In the statement, the employee makes reference to the working conditions that led to a number of staff being hospitalised earlier this week. Efforts to get an official statement from the company have proven futile.

We work in a place like no other.

Nothing was formally said or explained to us. We guess that we do not deserve to know what happened.

All that was said was, “If you’re asthmatic, have breathing problems or if the smell is affecting you, please leave the production floor.” But weren’t we ALL breathing in the fumes? Though those with asthma or respiratory problems would be affected sooner and more severely. Everyone was breathing in whatever this chemical was.

We were told the alarm would go but it’s just to open the emergency exists. Not that anyone would move. We work in a place, when the fire alarm goes, everyone remain seated and calmly continue working. That is what has been instilled in us. But within minutes, OUR co-workers started feeling ill and dropping one by one. Ambulances started whisking them away by twos and threes.

Eventually, the staff bus was called to help, others were taken by privately-owned vehicles to the hospital. The panicked shouts and screams, fainting, hyperventilating just added to the chaos in the lobby. The staff downstairs were instructed to remain working because the issue was upstairs. So they were oblivious to what was going on (the norm).

It’s a scary thing – not being able to breathe. Feeling your throat closing up, dizzy, and the room closing in. But again, it is not taken seriously. We were given injections, some were put on drips, yet the following day nothing was said.

At the end of the day it is all about money.

“We are all replaceable.” That is one of the things that we all know. Our lives could be measured in the form of dollars and cents, whether it be $64, $74 or $80.

There is a saying amongst us staff which goes, “one of us have to die inside of here for things to change or get better.” We aren’t butchered meat, we are human beings. Life is worth more than $8 an hour.

– A Caring Christian

(48)(3)

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31 COMMENTS

  1. I am also a former employee if the company. Though I commend them for always giving someone an opportunity to earn a living, when I heard what happened I was disappointed.
    I also understand the pressure on the human resources department to meet the needs and targets of their clients and Superiors but not at the expense of the staff's health.
    From the time the complains started, the agents should have been sent home with pay as they all made it to work and it was not their fault that there was an issue.
    Chemicals are harmful to the body and who knows what effect it could cause in the long run to the agents .
    I was disappointed to hear what happened.
    But let's not bash them because we know that when we need a job we go there and we are accepted . Alot of us giving them so much beams may find ourselves back there as a staff again .
    Nothing wrong with being disappointed but guys let's be more respectful and professional.

    (5)(0)

  2. I am a current employee of KM2 Solutions. Im not gonna be a hypocrite and pretend that its cookies and cream over there however some of the comments ive read are down right outrageous. And not just that, its an insult not just to the employers over there but to us employees as well. Smh. I cant believe the comments on microwaves. OMG. Guys if it sucks that much over there then by all means RESIGN.

    (6)(1)

  3. FIRST OF ALL I SEE A COUPLE COMMENTS DEFENDING KM2 SOLUTIONS AND I SEE TENS OF COMMENTS AGREEING TO THE BAD TREATMENTS WHICH OBVIOUSLY MEANS THOSE COMMENTS DEFENDING KM2 IS A BUNCH OF BULLSHIT NOW THAT BEING SAID,EVERY WORK PLACE YOU WILL FIND PEOPLE WHO HAVE RESPONSIBILITIES AND OTHERS ARE JUST HERE FOR THE MONEY BUT AT THE END OF THE DAY NO MATTER HOW BAD A COMPANY BELIEVES YOU NEED THAT JOB AND CANT SURVIVE WITHOUT THEM UNDER NO CIRCUMSTANCES SHUD YOU TREAT YOUR WORKERS LIKE SHIT CAUSE WITH OUT THEM THERES NO COMPANY YES WE CAN BE REPLACED EASILY BUT THAT GIVES YOU NO RIGHT TO MISTREAT PPL AS FAR AS IM CONCERNED SLAVERY WAS ABOLISHED MANY YEARS AGO AND ILL TELL YOU ONE THING ID PREFER WORKING THE CORN FIELDS BACK IN THE 1900's THAN TO WORK ONE DAY IN THAT HELL HOLE ,YOUR LL EXPECT A POT OF GOLD BUT GIVE FILTH IN RETURN AND TO MAKE ONE MORE POINT WHERE IN ST.LUCIA HAVE YOU HEARD A COMPANY CHARGING THEIR EMPLOYERS TO ATTEND THEIR OWN STAFF PARTY THIS SHOULD BE THE COMPANY GIVING BACK TO THEIR WORKERS AFTER A HARD YEAR OF ACCOMPLISHMENT AND YOU WANNA CHARGE YOUR WORKERS HIGH WAY ROBBERY THATS SOME JERRY SPRINGER MAURY OPRAH DR PHIL SH&T.........

    (11)(3)

    • Just cause we have rent and bills to pay
      children to take care of...we have to take lashes of whip on our backs.

      fout a la vie wed

      (1)(0)

  4. I am a former employee at KM2 solutions and I too have to agree with some of the things in this letter. Imagine a fire alarm going off and you are expected to sit calmly like nothing ever happened.

    Imagine the AC so cold that you have constant migraines and even the layers upon layers of clothes don't help the situation. A working remote control is never in sight so it's either you take the cold or all that heat generated from an enclosed building.

    And don't get me started from the stench from that carpet.

    One may say that there are people who have worked there over 10 years and what not, but these employees complain just like everybody else.

    And it is also true that they hire persons with no qualifications, which is great on their part, management has no regard for these persons' health and safety.

    (10)(2)

  5. i am not saying this right to happen cause people would have died but to me yall should get together and join a union or something if there isnt any and i believe that labour department should now start sending officers to business places to study whats affecting the staff and their working conditions but the thing is most of yall SOUCER. A set will want to do something and when the time reach they backing down

    (16)(1)

  6. So KM2 is one of the worst places to work right. As always the negative vibes always take away from the positive vibes and this company has several positive things that as always no one hears or sees because they do not toot their own horn- I know folks working there. What happened was horrible but many people who are speaking up were not even there to see how things went down and some are just looking for minutes of fame. Some of you will never be entrepreneurs with your way of thinking. How many of you can even pay your people half of what these folks are getting paid. I have a friend who did not do great at cxc but has work ethic and she got a job there and it improved her business mind and skills. Her next job was at a better place because of what she learnt there. Trust us Lucians..1 bad thing happens and we forget about anything good...Please tell me why there are people working there more than 10 years if it is SO bad and people talking are doing as of they were on the brink of death....hopefully that company doesn't suffer too much from this mishap. We don't realise that for saying some untrue things a whole company and its employees could lose their livelihood...some more business classes for lucians please.

    (9)(7)

    • Because all the great things outweigh jeopardizing your employees' lives. Trust us Lucians to accept a bone.

      (11)(1)

      • Noone said that. You took from the comment what you wanted to. Lives can never be outweighed, my point is do not use this opportunity to in some cases to further compound an already sensitive situation and cause more harm than good. What good could come out of bashing a company who employs almost 500 people with all their work based in the US. We need to know how to express our points better. Let the company know that you hope that they use this negative situation as an opportunity to better their work environment as you are aware other people have similar complaints. Wording of an article means everything in the eyes of investors who will never comment but will view and this represents not only KM2 but St. Lucia as a place to do business. Some people are calling for the business to be BURNT, really! In other cases employees blatantly said how they disregarded basic work protocols while they worked here, what does that say to a potential investor. We like to view things from one point of view there is more at stake than we think. Peoples health were at risk and the way the company handles that point will definitely give an indication of who they are. That being said KM2, unfortunately the way these opinions were voiced were in poor taste but it is obvious that there is an issue in different aspects of your business. You now have the opportunity to learn and do better or await another employee in the future, baseless or not, making similar claims. You can't please everyone but do your best to make your environment a healthy one. Lean well.

        (0)(1)

  7. The smell was caused by the company cleaning the carpet. Clean it and have a.mishap you the worst. Dont clean it you thw devil incarnate. All buainess want to make money, there are other compaines in slu that pay less than 8 dollars an hour and you have to stand all day.

    Km2 is not perfect but some of these people compaining do not have a single CXC and were given a chance by company testing and.training.

    I never heard that there is a no resignation policy there so if you hate the place so bad, print the letter.

    Some people have been given great opportunities at this company and I am a happy KM2 employee.

    The situation is sad for those who took ill but it was a result of them doing actually carpet cleaning like geeezz. Smh.

    .

    (13)(27)

    • Slavery is what they have there, and because they know they dont have the CXC they treat them like slaves, they cut the lunch hours, the staff can not go to the bathrooms when they need to... I was there.... that place is hell.....

      (12)(5)

    • You really think that this company is hiring you, someone without a single CXC, because they believe that they're giving you a chance.. Let a government office or well established private firm attempt to put their employees in harms way, and see the reaction.... This is just another form of oppression, and we need to realize that we are not cattle....

      And to address you directly, you sound like one of those persons who got employed maybe as an agent then got promoted, and adopted the crack the whip mindset... We often forget what its like to suffer and toil, when we reap some benefits..

      (9)(2)

    • Dear Annoyed,

      Your comment is disturbing.. I know you would be saying something different if it was you or your child.

      Please empathize before you decide to talk silly

      (4)(1)

  8. Funny the smell was from the carpet being cleaned, cleaned, I have worked at this company for many years and while it is not perfect , i think they do the best they can. The same ones complaing constantly need to upstae theor resume and see if they can find a perfect job. It is a call center giving jobs.to people who have no cxc qualifications at times. Giving chances to young people with no work experience. But all they do is complain. If you have asthma and the whole building have carpet it is obvious that a company who has staff every day of the week including holidays can't clean as often.

    You have a choice if you are not happy. Leave the people company and go work at BOSL.

    Talking about 8 dollars an hour where there are lots of jobs in slu that pay less.

    Can't please the people... next time leave the caprt dirty and don't have people react to the cleaning chemicals. Cause yall cant win with Lucians.

    Stupse
    KM2 Happy Employee

    (12)(18)

  9. So the staff of this organisation or company do not know how to come together and make a public protest or statement? So you all value money more than health as everyone remains mute.

    (9)(3)

  10. As a former longstanding I would say to the employee who made that statement. WELL SAID. It had to take some public negative press to even get an apology. Why wasn’t the apology made the day after the issue. What have been happening behind those glass doors is coming out finally.

    (14)(2)

    • They dont ever apologize for nothing they do,especially when they feed the staff dog food last year and said it was appreciation.chpz

      (7)(2)

    • Stop stealing km2 toilet paper and putting styrofoam cups in the microwave to warm ur tea sac salops ull come in the ppl work place like URL on leisure time u work u get paid u don't work u don't get paid !!!ull want more money go to school to get degree to get money !!!!how u expect to have only cxc and make 100 dollars a day lol sad and salty lazy employees!!!work hard to make ur commissions then ur salary wouldn't be so low and if u don't like the working conditions and You have complained and nothing is done don't u think it's time to move ur ass there ??? Ull must be desperate to still be in the job for years and ull not making money and urll stilll there !!!!! Bunch of -- kids ......if You'll had ambition km2 would jus be a stepping stone for ull to gain employment experience and while u at the job send out ur applications for better employment opportunities!!!!!ull should be ashamed ur have so much to say about the company and urll hungry ass still there move on if it's not working for u!!!

      (0)(6)

      • Your reply is very disgusting. I think it's the most ignorant one under this news piece. Worker should be treated like slaves just because the don't have CXC's or only have CXC's? No everyone is good at earning a piece of paper! There are person who has skills! It's really sad the people don't emphasize and even forget how hard it is to get "on top. We need to stop looking down on others because of our so called high rank. SMH If the employees still work there despite the condition maybe they really need the job. And it is not secret that it is very difficult to gain employment in this country.

        (3)(0)

  11. There must be an investigation in this place a person should not have to sign to go use the wash room and you are told to cut your lunch short so you could make up your 80 hours the labor department has to investigate its human beings working not robots

    (13)(2)

  12. Hello where is the health and safety of the staff of staff should have been first priority. The company should be held responsible. As every work place where five or more people are employed there should be a health and safety policy in place.

    (17)(1)

  13. This issue has been going on for a while now, the ministry of health and labour dept needs to carry out an investigation. KM2 does not care about those agents. They will never allow the agents to leave early when there is bad weather not even during the hurricane. All they care about is pleasing the white people from the US.It was high time that issue reach the media, i hope the relevant officials take action.

    (29)(2)

  14. this is very correct....you could imagine fire alarm going off and you seated there smh,I tell you they can fire one person but bot every body at once...time to stand up ...it so dread in this place if they know who the coments are from they will be fired and that's no joke

    (31)(2)

  15. I was working in that place with no condition... The AC was always broken or too cold that make my co workers get sick. The place smell like old... any way, finally somebody open the mouth to say something right..... Ministry of Labour most open an investigation on this place, because every time we complain to the Ministry of Labour the Company once one of the representative from the Ministry get there they always lie, saying everything is ok.....

    (33)(2)

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