Brett King, an expert on retail banking innovation and customer experience, will be the keynote speaker at the Caribbean Association of Banks’ 40th Annual General Meeting and Conference, scheduled for November 13-16, 2013 at Sandals Grande Beach Resort and Spa in Gros Islet.
King is the founder and CEO of the breakout direct mobile bank Moven and has achieved widespread recognition for his global bestselling books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow’.
“Mr. King has delivered keynotes at conferences in over 40 countries for some of the world’s most recognized organizations including Microsoft, Google, Forbes, The Economist, American Banker and the World Council of Credit Unions,” said Caribbean Association of Banks (CAB) in a press release.
Sharing his insights into innovation, customer experience, channel distribution strategy and shifts in consumer behavior, CAB said King has become known as a “leading industry futurist and disruptor”. He has been featured on Bloomberg TV, the Banker Magazine and CNBC.
His written contributions have also been featured in The Wall Street Journal, The Huffington Post, The Financial Times, American Banker & Bloomberg TV, among others. He is the international judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the Middle East Business Achievement Awards.
“Mr. King’s revolutionary approach to banking is sought after worldwide and we are thrilled to have him, as his address will be timely and directly relates to the 2013 theme, ‘Redefining Strategy: The Leadership Challenge’,” CAB SAID.
Some of King’s popular topics include:
1. The Big Shift: How Customer Behavior & Technology is Changing
2. Goodbye Cheque book, Hello Facebook
3. Building a Bank for Gen-Y and Digital Natives
4. The Evolution of the Bank Account: From
Passbook to Mobile
5. Advocacy, Behavior, Context: The New Rules of Engagement