Issues with LIAT (letter to the editor)

Letter to the editor

Dear Editor: My family and I booked a ticket to visit the Caribbean Island of Dominica from October 21st, 2017 to November 7th, 2017.

As we all know, Dominica was hit by Hurricane Maria and was completely devastated. In hearing the news I contacted the airlines that I booked the tickets with in order to make cancellations.

My first flight was from New York to Barbados on Jet Blue and then Barbados to Dominica on Liat Airlines. I contacted Jet Blue, and although my flight wasn’t directly to affected areas, they understood the situation and gave me a complete refund.

To my astonishment, Liat Airlines on the other hand, has charged me a $50 fee per passenger for cancelling my flight from Barbados to Dominica on October 21st.

The island is completely devastated and they are going to charge me $50 for not wanting to bring my 2-year-old daughter there. Dominica is in a state of emergency. There is no water, electricity or phones, and there is a huge issue with food on the island. Yet, they will charge me a fee of $50 per person to cancel my flight.

Completely unacceptable.

I will provide all the necessary proof to this. Please find below the booking and cancellation showing the $50 fee being charged by Liat Airlines.

(24)(0)
This article was posted in its entirety as received by stlucianewsonline.com. This media house does not correct any spelling or grammatical error within press releases and commentaries. The views expressed therein are not necessarily those of stlucianewsonline.com, its sponsors or advertisers.

13 comments

  1. Last February LIAT delayed for many hours my flight from Barbados to Dominica.
    They put me later and therefore I lost my connection with another airline to Guadeloupe.
    In order not to loose my flioght to Europe the next day, I had ton stay overrnight in a very expensivre hotel in Dominica, to cross all the island to get a ferry to Guadeloupe, all costing a lot of extra money. I asked for a compensation to cover all this, showing receipts and up to now. NO ANSWER !!
    It is not a reliable nor decent airline!!
    I shall take further action at another level.

    (1)(0)
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  3. They won't give me a refund as well. Supposed to go from St. Kitts to St. Maarten. They told me that it was an act of God so they gave me a credit to use the ticket within a year. How horrible.!! Didn't have any problems with Jet Blue in canceling. They have me a full refund.

    Alan S.

    (0)(0)
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  5. We need a NEW AIRLINE SEEVICE THAT TRAVEL THROUGHOUT THE WHILE OF THE CARIBBEAN ISLANDS AND NOT JUST SELECTED FEW they no longer travels to VIRGIN ISLANDS THAT IS NOT FAIR BECAUSE THEY HAVE NO COMPETITION THEY DINT CARE THEY ARE JUST CUTTING PEOPLE IFF

    (1)(1)
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  7. Very, very unfair. Fraudulent too, I might add.

    (0)(0)
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  9. If they cannot land there why is it that they are charging you for not been able to go there?

    (0)(0)
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  11. I booked a flight to dominica for the creole festival. the flight for two costed $2012.50 XCD when the flight was cancel liat gave a credit balance of $1400 and something cents. So there for i lost $600 and somthing dollars. That's so not fair... Liat should take into consideration that the island has been damaged badly And give back a refund.

    (4)(0)
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  13. Vaughn A R Blanchard

    Buy travel insurance when traveling to the Caribbean during the hurricane season. Don't hold the Airline responsible.

    (1)(6)
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  15. LIAT is not the aircrafts or other material assets, it is the people who constitute its Board and management. We the people must act smartly and discard unfair figureheads, improve equipment, cultivate honest and efficient workers and boldly rebuild this institution so critical to grow this Caribbean civilization. This air communication is germane to this region.

    (0)(0)
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  17. You are Lucky you got a refund from Liat.

    (1)(1)
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  19. You lucky you got a refund

    (2)(1)
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  21. Liat needs to go.

    (6)(0)
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  23. Concerned Lucian

    Absolute Dusgust! Beyond greed Liat smh

    (7)(1)
    • Total greed and pushing the legal boundaries. Our booking to St Kitts was completely cancelled and they refused to give a refund. As the flight never took place it means they are also keeping the taxes that should go to the respective governments. They now ignore all correspondence. This company should be dissolved. They are profiteering out of such tragic circumstances.

      (0)(0)

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