Dear Editor: My news is not breaking, but it should be of concern to those seeking medical attention at the polyclinic. As a concerned citizen and patient, I am devastated by a recent experience.
I arrived at the Gros-Islet Polyclinic close to 9 p.m. I saw a nurse who screened me. I was told my blood pressure was a bit high and asked to pay $20 to see the doctor.
I was fully aware that the clinic closes at midnight. But I was under the impression that I would not be sent away without seeing the doctor, because there were only a handful of persons waiting.
I was happy, when it came for my turn. But that was short-lived, when a nurse came to inform myself and another patient about 11:35 p.m. (the only two remaining patients) that the doctor will not be seeing anyone else.
We were told to go to Victoria Hospital or return to the clinic in the morning. The other patient pleaded with the nurse, informing her that the hospital had advised patients to visit the clinic, due to the number of patients they had.
We were nevertheless sent home. And to add insult to injury, they refused to refund us our $20 or a fraction of it.
Don’t we as consumers have rights, when it comes to refunds?
They were the ones who turned us away. So, why are they refusing to refund us our money? I would like to hear something from the health minister regarding this issue.
How many more people must die, before better is done with our health services?
I heard the Prime Minister saying that healthcare will be on their top priority, if his party gets into office for another five years. This is shameful!