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Flow moves ahead with internet and cable TV upgrade

By SNO Staff

internet0Telecommunication company Flow is forging ahead with its plan to upgrade its services to customers on the island.

The company announced recently that it would be improving its broadband network. This is expected to bring faster browsing speeds and was necessary after an increase in congestion in the company’s network.

Clarence Griffith, the network operations lead, explained at a press conference that the company has doubled capacity within its core because of the upgrade. Griffith said that the improvement is an ongoing process.

The north of the island and Vieux-Fort have been completed thus far, he said, while noting that the company is working to resolve issues that have risen because of the upgrade.

Meanwhile, Flow Product Lead for Cable and Internet, Adriana Mitchel Gideon, said that the company will soon move away from analog television and change to digital.

“We saw it fit to start the upgrade in the south because persons were anxious because they were missing out on many of the new channel programming, especially the new Flow Sports Premier. And we had to do something differently in order to fix that. So we have started our upgrade from analog to digital in the south,” she said, adding that Vieux-Fort and some surrounding communities have already been switched to digital.

“We started Dennery as well, and we’ve had town hall meeting with all of these customers, explaining to them what the process is and how the product will be changed; how the experience will be enhanced moving forward for St. Lucians, and how they will see a change in how they view television moving forward.”

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19 comments

  1. When i had Karib cable I never had any issues, from the time they changed to flow problems till they merged with lime. Lime service was soo poor and carried a bad reputation that they kept the flow label.
    Flow now which was lime is the same Cable n wireless which robbed us Lucians for many years until digital came about, this is why I can never have a lime telephone. Digicel hurry I need cable n internet, in the mean time I will buy a roku stick in Amazon to watch my movies. No competion so they are doing way they want, they will continue to treat us like shit cuz we don't unite and strike

    (1)(0)
  2. Half the channels are not working, even local channels; yet try to give them half the money at the end of the month. This is soooo frustrating.

    (0)(0)
  3. From the upgrade jack shit not working on the box
    lime/flow/cable & wireless whatever you are please give customers a refund for the inconveniences of not getting what we pay for monthly so called cable.

    (1)(0)
  4. But what do they care. When people like me were warning St. Lucians about that merger, we had smart asses like Jimmy Fletcher talking on one side of his mouth. While he was talking negatively about the deal, he remained quite and inactive about what the government could have done about it. He blamed the legislation. So who passes aor amends legislation in St. Lucia, is it FLOW?

    While Flow has continued to downgrade the services to the poor, because they are more likely able only the basic packages, some St. Lucians continue to celebrate because of their "upgrade" from a perceived second class citizenry.

    However, the problem is not just being able to "show off" over your poorer neihbour but it highlihts that St. Lucians are just an uncaring, bunch of uneducated poilitical fools who are just waiting for any opportunity to take advantage of their fellow citizens' misfortunes. Take that in your pipe and smoke it with Jimmy Fletcher.

    What gives me comfort is that a few of us detect the false tears and mouths of crocodiles which live in this "swamp" island.

    (0)(0)
  5. How much longer do we have to put up with mediocre service from this company. I can't remember the last time I enjoyed a full weeks' service and they still charge you at the end of the month the full rate. Why not charge a lesser price because customers are not enjoying the full service. This is unacceptable.

    FLOW JUST AIN'T FLOWING!!!!! FLOW MUST GO!!!! WE NEED CHANGE!!!!

    (0)(0)
  6. I'll be the first to confess that although i was not satisfied with LIME, their services were far more better. From the time FLOW took over i have only received shabby services, i am one IRATE customer, i am so so so disappointed in FLOW. We are in dire straits, we urgently need a viable provider for cable tv and internet services. The Government should have protected its people, this merger is a monopoly hence we are being taken advantage of. Flow is definitely not up to standard and what amazes me the most is my average monthly bill has increased from the time they took over and the services provided is not satisfactory, it really does not commensurate.

    (1)(0)
  7. I'll be the first to confess that although i was not satisfied with LIME, their services were far more better. From the time FLOW took over i have only received shabby services, i am one IRATE customer, i am so so so disappointed in FLOW. We are in dire straits, we urgently need a viable provider for cable tv and internet services. The Government should have protected its people, this merger is a monopoly hence we are being taken advantage of. Flow is definitely not up to standard and what amazes me the most is my average monthly bill has increased from the time they took over and the services provided is not satisfactory, it really does not commensurate.

    (0)(0)
  8. So imagine you paying for 100 fish meals and you getting only 8 meals or 20. Yip it's like that with the net.

    (0)(0)
  9. I will be reporting to Bureau of Standards to look at the service given by flow over the past two months, people are be robbed by the elicit use of the data as there wifi does not work or drops without realizing that. I have been beaten by this for the past two months . I am prepared to take it all the way . Because business in st. Lucia operate with immunity , they don't even acknowledge restoration or compensation for there clients who blindly patronize their services . We the people are expose to those large companies to take in the butt , with no protection from any agencies or government department to protect . Far less a legal mind to take on this.
    So lucians I tired of bending over and taking it with no lubricant, not even spit them companies willing to use ...........

    (26)(0)
    • I am with you...just say when

      (0)(0)
    • annoyed at flow

      I support you 100%

      (0)(0)
    • But the Bureau of Standards people have cable TV. You mean to tell me that they cannot see the nonsense Flow is doing ? When a situation like this one is so widespread, there is no need for a formal complaint. What we need to do is simply to protest to the Government and to pressure the Minister responsible for Telecommunications to take the lead in causing the circumstances to change for the better. In the final analysis, it is for the Government to tell Flow to shape up or ship out. In this era of competition, there are bound to be other service providers out there who are willing to service our island.

      (0)(0)
  10. Half the channels not playing this weekend . I have two boxes channels that play on one don't play on the other. Last week for two days nothing was playing. Shitty service. That merger was the biggest mistake FOLLOW LIME OLD WAYS and they say it was for better service

    (16)(0)
  11. U mean a down grade because that us no upgrade

    (12)(1)
  12. We need a new company please come save us from this slave master, please anyone we desperate. Customer service is really shitty. They treat us as dogs at their office. Damn this shitt

    (20)(1)
  13. FLOW company with a bunch of dishonest people, these problems started around the same time you merged. Are you going to refund me for all of the calls to your hotline and misrepresentation of the products you are selling to us ? Trust me you only doing this now that Digicel has something in the pipeline. Mark my words as soon as Digicel Play arrives im switching.

    (29)(0)
  14. save the cost of upgrading cable tv and bring your outrage fees down and offer a basic system with some usefull channels for a reasonable price.
    If one like to have all the sport channels or movie channels plus ..... charge for this extra, but there is a need for a basic product without JUNK CHANNELS !
    at moment you need to subscribe FLOW to see the evening news on tv. What a nonsense!

    (20)(1)
    • Sum of dem channels eh making no damn sense

      (17)(0)
      • Correction: "Most of these channels eh making no damn sense."

        But what do they care. When people like me were warning St. Lucians about that merger, we had smart asses like Jimmy Fletcher talking on one side of his mouth. While he was talking negatively about the deal, he remained quite and inactive about what the government could have done about it. He blamed the legislation. So who passes aor amends legislation in St. Lucia, is it FLOW?

        While Flow has continued to downgrade the services to the poor because they are more likely able only the basic packages, some St. Lucians continue to celebrate because of their "upgrade" from a perceived second class citizenry.

        However, the problem is not just being able to "show off" over your poorer neihbour but it highlihts that St. Lucians are just a bunch of uneducated poilitical fools who are just waiting for any opportunity to take advantage of their fellow citizens' misfortunes. Take that in your pipe and smoke it with Jimmy Fletcher.

        What gives me comfort is that a few of us detect the false tears and mouths of crocodiles which live in this "swamp" island.

        (0)(0)

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