(PRESS RELEASE VIA SNO) – Members of the Saint Lucia Chamber of Commerce, Industry and Agriculture met on Tuesday with the senior leadership team of Flow, the island’s leading telecommunications service provider, at The Harbor Club in Rodney Bay, Gros Islet.
The two-hour breakfast meeting included some 40 of the company’s top commercial customers in the retail, distribution, hospitality, and information technology sectors, among others. The session was held so as to give Chamber members a forum to dialogue directly with the Flow management team, led by country manager, Chris Williams.
During the course of the meeting, participants were apprised of Flow’s network investments in internet, mobile, and TV over the past year; discussed the company’s performance on service delivery and customer service; and heard of plans for the coming months, including the introduction last month of faster upload speeds for domestic broadband users, 4G LTE network expansion, the recent introduction of Flow EVO, and LIME TV migration. Senior managers and business owners also took advantage of the opportunity to quiz the Flow team as to the company’s progress in terms of delivering to its tens of thousands of customers.
According to Chamber of Commerce executive director, Brian Louisy, the initiative was well received by the Chamber directorate and the organisation’s members. Said Mr. Louisy:
“The Chamber has had the pleasure of getting Flow, a Chamber member, to sit with its members and talk about some of the issues that members have had with their service, as well as Flow updating members of some of the things they are doing and have done to improve service. We felt that the importance of telecommunications to the business community required that we have a serious discussion about the issue, about the shortcomings that have been experienced, but also about some of the plans and some of the activities that will impact positively going forward on the business community.”
“Flow has informed and reminded us of the substantive and substantial investments they have made in improving the services, from broadband, to cable TV, to mobile and what have you, and they intend to continue to do that sort of investment and deliver better quality services. And so these things are very good to hear, but we are also suggesting that we need to be kept informed, kept updated, and we need to see achievements of these promises, and achievement on target in the not too distant future.”
Flow communications specialist Terry Finisterre pointed out that this interaction was part of the ongoing process of changing the way the company speaks to its consumers. He said:
“This was a very welcome meeting, and we hope to inform the Chamber shortly as to the progress we have made in a number of areas. We recently had a similar meeting with members of the Media Association, and these sessions are important in the main because they give the people who use our products and services, the people who visit our stores and interact with our customer service, the chance to air their concerns directly, and to glean a better understanding about how the company and its processes operate.”