FLOW St. Lucia has moved to increase its broadband monthly service rate, which took effect from Sunday, November 1, 2015.
However, this has come as a surprise to many persons, who raised concerns about the lack of consultation, before the increase was decided on and further implemented.
A text message was initially sent informing persons in October of these changes, which entails a 2 percent increase for the lowest broadband service, to 18 and in some cases 19 percent, for the other options.
However, it has been reported in the local media that the National Telecommunications Regulatory Commission (NTRC) responded to say that they have no authority to regulate broadband and subscriber TV services. It was also explained that this particular service is “unregulated.”
Nevertheless, the NTRC had written FLOW informing them of its disapproval and had asked them to reconsider its decision not to increase its prices, but despite these efforts, the company has since move to implement the changes.
While there is legislation in place which governs the retail prices for telecommunications services in Saint Lucia, the legislation only allows for providers to adjust prices for regulated services, but with the approval of the NTRC. In other cases, where the service is not regulated, permission is not needed.