LIME and DIGICEL scrambled to restore network coverage and customers were at the mercy of the provider which was slower in restoring network coverage due to delays caused by access issues, availability of personnel and the extent of damage to infrastructure.
More recently, after the Christmas Eve Trough, I think a senior public official suggested that we should explore the possibility of having local network roaming where a DIGICEL customer can roam on a LIME network and vice versa during emergencies.
An alternative to the local roaming option would be for customers to use affordable unlocked dual-SIM phones which can simultaneously carry SIM cards from both LIME and DIGICEL. These affordable dual-SIM unlocked phones are available on the Internet for under US$30 or EC$82 and give customers the opportunity to seamlessly utilise both networks for regular and emergency use.
In the long run unlocked dual SIM phones eliminate the need for customers to carry two cell phones whilst promoting competition and would help level the playing field in the mobile phone sector.