To earn gold certification, Digicel had to meet rigorous standards set forth by Cisco in networking competency, service, support and customer satisfaction.
Digicel Group Director of Business Solutions, Tom Carson, said: “I am delighted with this achievement. Digicel Business is the region’s leading full services business solutions partner and we continue to develop our capabilities in all markets through recruitment and training. Now, having a key solutions presence in 26 markets with this type of capability sets us apart and will allow us to deliver increased value, innovation and partnership to our customers across the region.”
“We are committed to providing the tools, training and programs that facilitate partner growth, differentiation and profitability,” said Edison Peres, senior vice president of worldwide channels at Cisco.
“With specializations in unified communications, routing and switching, security, and wireless LAN, Digicel has made an investment in developing the capability to deliver the integrated and customized technology solutions that today’s customers demand.”
The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services.
Using a third-party audit process, the program validates a partner’s technology skills, business practices, customer satisfaction, presales and post-sales support capabilities, and other critical factors that customers consider when choosing a trusted partner.
As a Cisco Gold Certified Partner, Digicel has met the requirements for attaining the broadest range of expertise across multiple technologies by achieving Cisco advanced specializations in unified communications, routing and switching, security, and wireless LAN. In addition, Digicel has integrated Cisco Lifecycle Services into its offerings and is required to maintain high levels of customer satisfaction.
Cisco Gold Certification provides Digicel with access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.
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