The Department of Transport is working towards addressing long delays experienced in the printing of renewed and new drivers’ licences.
Chief Transport Officer Lenita Joseph said the delays are a result of several factors, including the breakdown of the device used to print licences.
Joseph said her department is doing everything necessary to bring operations back to normal. She said the department has purchased a new printer, but has been experiencing issues with networking with the new machine.
“That requires a lot of troubleshooting. A lot of the time it’s out of our control because we have to depend on the service provider to do the troubleshooting. Sometimes it is software related, so you have to be doing upgrades on the system itself. Because of the sensitivity of the printing process itself, any little thing that happens can throw you off and create a backlog. The public has been very patient and very cooperative and we are very thankful for that,” Joseph said.
A number of other steps are being taken to resolve the problems, including the procurement of a dedicated server and eliminating the reliance on external agencies.
Joseph hopes that all the issues will be resolved in a month’s time.
“While we are making our processes more efficient and more effective, there will be challenges experienced, and there will be setbacks, but at the end of the day what we want to work on is our future desired situation, which is that people will be able to get their licences in 48 hours,” Joseph said.