Client feedback receives high priority at St. Jude Hospital

By St. Jude Hospital Board

unnamedPRESS RELEASE – The St Jude Hospital Board of Directors is taking proactive measures to ensure that it remains fully accessible to the public so that service delivery, being driven by client feedback, is guaranteed.

The Board encourages patients and visitors to comment on the service provided by the institution. Such feedback ultimately leads to improvement in healthcare delivery and patient satisfaction.

In keeping with this new thrust, the Board has installed signs on both wings of the institution. They feature a photograph introducing the Board of Directors to the public with a suggestion box below, allowing clients to provide comments and feedback anonymously. Clients wishing to receive a response from the Board are encouraged to leave their contact information.

The eight member Board, Headed by Chairperson Dr. Ulric Mondesir, will oversee the affairs of the institution for the next two years ending November 2019. The St Jude Hospital Board is committed to ensuring that the institution provides safe, reliable and quality healthcare service that is centered on the patients that it serves.

The Board of Directors seeks to ultimately transform St Jude Hospital into a model for other healthcare institutions, not only in St Lucia, but across the Caribbean as well. Central to achieving this goal is to ensure that the hospital provides a reliable service that is transparent and responsive to the needs of its patients and clients.

The suggestion boxes positioned on either side of the hospital are set up as a mechanism to encourage feedback, comments and or suggestions using the forms provided. Clients are encouraged to fill out the feedback forms and drop it into the box provided. The submissions are collected and read only by members of the Board of Directors.

“The board views seriously its leadership role in bringing about meaningful change based on integrity, medical ethics and established standards. We are mindful of St Jude Hospital as a health service institution (with a strong people-centered and community tradition) which serves a significant and critical part of the local population,” said Deputy Chairperson, Mr. Darnley Lebourne.

The Board is further mindful of the institution’s close proximity to the island’s international Airport, a major industrial zone and future development projections for the south.

The Board of Directors is committed to ensuring that the amenities provided meets the satisfaction and needs of those that it was established to care for and serve.

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One comment

  1. Jennifer Stevens Ross

    While volunteering at Saint Jude's, I had occasion to need to see a DR., I was seen and received needed medication in a timely and professional manner. Well done Saint Jude's Staff!


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