Celestial Self Development Centre customer service training

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Prospects are converted to customers by good sales techniques. But what converts a new customer to repeat customers is customer satisfaction, which can only be achieved by exceptional customer service.

Our Customer Service Training focuses on creating customer satisfaction. This is done through in-depth transfer of core customer service skills, which increase customer service satisfaction.

Course Outline:

Internal & External Customers
Individual Customer Service Style
Rules for great customer Service
Moments of truth in Customer Service
Understanding Customer Expectations
Managing and meeting Customer Expectations
Ways to move from Customer Service to Customer Satisfaction
Handling Difficult customers
DOs and Don’ts of Customer Service
Telephone Etiquette

Workshop Details

Date: Wednesday, August 7, 2013
Time: 9 am to 5 pm
Venue: Celestial Self Development Centre, Sans Souci
Cost: XCD$300.00/ person

For More information or to register for this workshop call us at 453-1924 or email [email protected]

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