PRESS RELEASE – All customers with reservations with LIAT, The Caribbean Airline, that were booked on or before 10th February, who are concerned about travelling to destinations reported by the Centre for Disease Control and Prevention to be affected by Zika Viral Illness are advised of the following:
-You may change the dates of travel to the same destination at no charge
-You may change the destination without incurring a change fee. However, if the fare to the new destination is higher than the current reservation, you will be required to pay the difference in fare
-You may cancel the booking entirely and LIAT will offer a full credit and waive the cancellation fee. The credit will be valid for a year from date of cancellation
Customers will be able to make these changes up to 14th March 2016.
Changes made to bookings made after 10th February will incur the normal change and cancellation fees according to the fare rules.
The CDC’s advisory recently announced that Zika-affected areas include the following LIAT destinations: Barbados, Guadeloupe, Guyana, Martinique, Puerto Rico, Saint Martin and United States Virgin Islands.
To change travel dates or destination, customers should contact the LIAT Call Centre from Antigua – 1-268-480-5582; toll free from the rest of the Caribbean – 1-888-844-5428; from Barbados – 1-246 434 5428 and from Puerto Rico and the US Virgin Islands – 1-866-549-5428.
Regular office hours for the Call Centre are 0700 to 2200 hours Monday to Saturday and from 0700 to 1800 hours on Sunday and Public Holidays.