Cabinet mandates Public Service Ministry to address problems at Civil Status Registry

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Cabinet mandates Public Service Ministry to address problems at Civil Status Registry

“Extreme” concern over the processes and procedures employed at the Civil Status Registry has prompted cabinet to direct the Ministry of Public Service, Information and Broadcasting to undertake a comprehensive review of the division’s operations.

According to a press release, the “cabinet of ministers is extremely concerned over the chronic problems that plague the Civil Status Registry and which negatively impact the ability of this office to provide an adequate service to the general public”.

The Ministry of Public Service has also been mandated to formulate an action plan to improve operations at the Civil Status Registry. This is expected to be submitted for Cabinet’s consideration.

“The first area of focus for the Ministry of the Public Service, Information and Broadcasting in its review will be the operations of the Adjudicator’s Office,” the release said.

“As part of its review, the Ministry of the Public Service, Information and Broadcasting will be soliciting the views and opinions of members of the public who use the services at the Registry,” the release further stated.

 

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11 COMMENTS

  1. They need to address this urgently before this paves the way for the growth of an underground market for these services and documents! This can become an even bigger nightmare....

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  2. I paid $300 for a drivers license,and that is supposed to be for three years, after the first year passed I wsa stopped and issued a ticket because I had not renewed it. I still had two years to go why the hell did I have to renew it again.I paid for three years.

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  3. I am very happy to see this piece of news, I am a St. Lucian who resides overseas and it is now a little over three years I have a birth certificate matter before this office and todate I am still awaiting a resolution. I paid the fees several years ago and believe it or not I am still waiiting. My sister, Niece and daughter as well as myself have all been to this office numerous times and I keep wondering why is it so difficult getting a document to which I am entitled. Public Service Ministry I am happy you now involved, please help us soon!

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  4. They need to fire some people there. Why do civil servants have secured jobs even though they are very inefficient in performing that job. The Unions are responsible for this madness I will say. At the end of the day Government Ministers get the blame, but these people need to be fired and more efficient people employed to handle that madness they call the REGISTRY.

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  5. My mother is 87 yrs old. She is now allpying for her 5th Passport only to be told that this time she needs a copy of her mother's Birth Certificate (BC) who has been dead since god knows when. Now its been over one year we applied for our dead Grand Mother's BC and no action from the Civil Status Registry. I need my mom to visit her doctor in the US whom she has been going to for the last 15 years. These people are commiting murder/stress factory/bad customer service/and worst of all a reflection of the Government of the day.

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  6. All of you are wrong you don't have contacts and you dont know who to pay thats why you did not get your documents as planned, and most important your sir name is not so and so nor mr. so and so

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  7. Successive Governments (both UWP & SLP) have been unable to resolve the many problems and RED TAPE within this Government Department. These issues have been in existence since 2003 or there about. Very sad. Why in 2013 we cannot move witht ht etimes and get these problems resolved. Lucians should be able to get a birth document within 7 days!!!

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  8. This place is sickening, I have been trying to get a name inserted on a birth certificate for my mother and each time I go to this office, I have wait a long while and at the end to be told that I have to get other supporting document before I can get this sorted out. It is very frustrating when one has to take time from work and wait long hours and at the end to be told that another set of document is required.

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  9. Civil Status Registry??? is this the place handing out birth certificates and stuff?? cuz if it is then this review is well needed. for the amount of time it takes someone to get a birth certificate is freakin ridiculous.

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