British Airways refused to refund Londoner’s flight to St. Lucia after she was diagnosed with brain cancer

British Airways refused to refund Londoner’s flight to St. Lucia after she was diagnosed with brain cancer

British_Airways_So_2803633bNEW YORK POST – Everyone who flies the not-so-friendly skies knows that airlines have become increasingly inflexible and unfairly expensive about everything, from checking bags to consuming beverages.

But this is a case in which typical greed crosses over to outrageous heartlessness.
Jahmila Kelly, 32, booked a vacation from her home in frigid London to the beaches of balmy St. Lucia on March 17. Life was good.

Then she received the kind of devastating news that throws a wrench in even the most unmissable getaway. Doctors diagnosed Kelly with a brain tumor.

Of course, she was told that she can’t fly. On top of that, her operation is scheduled for March 4, just 13 days before the Englishwoman’s much anticipated holiday in the sun.

Though the tumor is benign, the mother of one will lose sight in her right eye. Kelly is in a terrible spot and clearly needs to reschedule.

You’d figure that British Airways, along with her travel agent Netflights, would make that as easy as possible. Heck, maybe they’d even throw in an upgrade!

Um, no.

As Kelly explains to the Daily Mail, “As soon as I was diagnosed in January, I rang Netflights and they told me that it was up to [British Airways] to issue a refund. I contacted BA, but they sent me back to Netflights. It’s been a wild-goose chase.”

The round-trip ticket, valued at $1,114, was issued under the condition that it is nonrefundable. Apparently, exceptions are beyond rare. “Unfortunately,” reads an e-mail from Netflights, obtained by the Daily Mail, “the airline’s rules state that all we can give is a partial tax refund. This is only to be waivered for death of a passenger.”

Leave it to an airline to provide customers with the most tinny of silver linings — in fact, one that you must be deceased to appreciate. Very much alive, Kelly is outraged.



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  1. Pied Palmise i like your comments which did not differ much from mine.Since i am a person who follow rules ,regulations,policies,and laws i would have little difficult with that if i was faced with that situation.I still hold that position.All the best bro.


  2. Aa non refundable means non refundable.If that was the agreement i see no wrong there.It applies to everyone.It is a business. Now it is subjected to mere compassion and not obligation.


    • Bambi once upon a time I did think like that. However in growing and maturing you come to understand that the world really is not black white, but actually shades of gray. Absolutes are useful in setting the ground rules, but sometimes circumstances require a measure of flexibility.
      For your enlightenment, I hope you encounter one of these circumstances soon, and when you face the attendant inflexibility you will come to understand what most of us already know.
      Hopefully it will also hasten your maturity.


      • Pied.... the flexibility is offered in a little box. If you check that box - you then purchased what is called 'travel insurance'. It's what many mature responsible individuals choose to do. It protects you from sickness, injury, or death. Many times the cost is about $32.50 USD. For someone who spent over $1100 on a plane ticket - I'd kinda sorta think they could afford this.


  3. wow...shame on the airlines,authorities should really step up and review all these rules that the airlines are proposing to the flyers,if not pretty soon everybody will have to stay in their corner,no one will be able to fly


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