Bank of Nova Scotia (Saint Lucia) has confirmed it is experiencing technical difficulties which have resulted in funds not going through to a number of bank accounts.
Teachers and civil servants from various government departments have not received their payments as a result. They are due to receive their salaries today.
An official told St. Lucia News Online (SNO) today, August 21, that there has been a glitch in the local banking system and that efforts are being made to have the issue resolved soon.
The official also told SNO that the issue lies in having these accounts “keyed”. The bank said it has been working since early this morning to rectify the issue.
“We have been receiving calls all morning and we do understand their frustration, but we are trying our very best to have the issue resolved,” the official added.
While it is still not clear as to when access to their monies will be made available, Scotiabank has said it is hopeful that it could be before the end of the day.
One Scotiabank customer, who is also a civil servant, told SNO that her salary was not in her account when she checked online earlier this morning. The civil servant said usually salaries are in the accounts by latest 3 a.m. on the date of payment every month.