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This feature allows users of the company’s website a direct interface with customer service agents for real-time, instantaneous communication. Users are able to ask questions, get assistance, receive suggestions and more. The system also incorporates voice and video calling capabilities to enhance the users’ experience.
The chat service is manned from 9am to 5pm EST on weekdays, with an offline message component to ensure that all messages are received. The offline messages are actioned within 24 hours of receipt. In the days since the service was launched, it has seen a steadily increasing amount of usage.
This is yet another advance for Bay Gardens Resorts, in the online/digital marketing realm. This year alone, the locally owned company has launched a number of initiatives including an online gift registry for wedding couples and a mobile app.